Customer Service
- First Time Visitor
- Thank you for shopping at FlourishBoutique.com. You will find the newest styles from both famous designers, up and coming designers, and international artists throughout our store and website. We strive to make FlourishBoutique.com your first shopping choice for selection, quality, and customer service. Be sure to check back often as we are always getting in fabulous new items.
- Enjoy your shopping!
- Item Availability
- Methods of Payment
- Sales Tax
- Shipping Guidelines
- Track my Order
- Return Policy
- Exchange Policy
- Refund Information
- Price Protection
- Get Your Pink Card to Receive VIP Treatment and Savings
- Gift Wrap
- Gift Certificate Purchase
- Gift Certificate Redeem
- Privacy Policy
- Email Privacy
- Credit Card Security
- Cookies
- Security Questions
- Contact Flourish Boutique
- Item Availability
- All items that are found in our online store are in stock and ready to ship to you. When an item is completely out of stock, the item will be removed altogether from our online store.
- Methods of Payment
- We accept PayPal and thus all major credit cards for payment (Visa, MasterCard, American Express, and Discover).
- Sales Tax
- There is no sales tax charged for all orders outside of Indiana. If you are a resident of the state of Indiana, your order will be subject to 7% Indiana State sales tax.
- Shipping Guidelines
- We are very happy to extend free ground shipping for all domestic orders over $100.
- Domestic Shipping Costs for Fashion, Jewelry, and small Artwork:
(To determine shipping costs on large pieces of artwork please email us for a quote). -
Order Total
Ground Shipping
3–5 Days2 Day Shipping Overnight Shipping $0–100 $7.00$14$21$100+ FREE$14$21
Order TotalUSPS–Global Express$0–499 $38 $500–999 $55 $1000+ $75
International orders may incur customs fees. You are responsible for paying the customs and import duties. We cannot determine in advance what these charges will be. Please contact your local customs office to determine the customs cost. It is your responsibility to verify the customs and duty charges and procedures in your country before placing your order.
IMPORTANT: If you refuse to pay charges levied by your country, you are responsible for the original shipping costs to you, as well as any duties, taxes, and/or customs charges. You will also be responsible for the cost of returning the package. These charges will be deducted from your refunded amount due. - Track my Order
- You will receive a shipping confirmation email with your tracking number the moment we package your order. Please allow 1 business day in order for our team to wrap your purchases. For questions about your tracking, please email CustomerService@flourishboutique.com
- Return Policy
- We aim for 100% satisfaction with every purchase from Flourish Boutique & Gallery. Online purchases may be returned or exchanged within 21 days from teh date of purchase for a full refund (please note exceptions listed below). All "On Sale" merchandise can only be returned for store credit. All items marked Clearance are final sale and non-refundable. Items returned must have tags intact and be unworn. If you receive an item that you believe to be defective, please contact us immediately and leave tags intact for return.
- *Artwork, jewelry, swimwear, intimates, and other handmade, artisan items are not returnable.
- Please send all returns and exchanges to:
Returns Department
Flourish Boutique
16021 Cleveland Rd.
Granger, IN 46530 - Securely package the return merchandise and receipt in the original or appropriate shipping box or envelope, and send back to the above address. We cannot be responsible for items lost in transit and any lost package claims must be made by you, the sender. For this reason, we recommend insuring your package.
- IMPORTANT: International, Express, and Overnight Shipping charges are non-refundable. ALL RETURNED ITEMS MUST BE IN BRAND NEW CONDITION WITH NO ALTERATIONS, ODORS (SWEAT, PERFUME, SMOKE, PETS, ETC.), and ALL tags must be attached and free of any defects.
- Exchange Policy
- Standard Exchange—Once we receive your item for exchange, we will send your new item to you at no additional cost. As soon as we have shipped the item, you will receive an e-mail containing the tracking information.
- Faster Exchanges—We also offer faster exchanges if you wish to upgrade your shipping service. Please call 574–277–PINK for directions.
- Please Note: Your exchange item may be out of stock by the time your order is received. If your exchange is out of stock, a refund will be issued.
- Refund Information
- All refunds will be credited to the same credit card or PayPal account used for the original purchase. Please allow 1–2 weeks from the date we receive your return for your account to be credited. It could take 1–2 billing cycles for the credit to appear on your credit card statement.
- Price Protection
- We pride ourselves on being extremely price competitive for your online fashion and art shopping. Within 7 days of your purchase date, if you find a lower price on a non-clearance item on a competitor's website, we will happily refund the difference to you. The iitem must be exactly the same including color. We will not honor pricing from Ebay or other auction sites.
- FlourishBoutique.com will also match coupons for non-sale items from our competitors. Contact us with the link to the item on a competitors site at CustomerService@flourishboutique.com
- Sign up to be FLOURISH VIP to Receive Special Coupons and Sale Invitations
- You are cordially invited to become a Flourish VIP. It is easier than you think! Simply enter your email address in the box on the left hand side of our site entitled VIP newsletter signup. After signing up, you will be added to our exclusive mailing list, receiving first chance offers, invitations to exclusive events and sales, and much more. You can unsubscribe from this mailing list at anytime.
- Gift Wrap
- Gift box, wrap, bow, and personalized note card available upon request at no charge. Simply email us at CustomerService@flourishboutique.com after you have made your purchase to request this service.
- Gift Certificate Purchase
- After completing your purchase of a Flourish Boutique & Gallery Gift Certificate, you will receive an email gift certificate followed by a fabulous gift card and envelope that will be mailed to your shipping address.
- Gift Certificate Redeem
- Gift box, wrap, bow, and personalized note card available upon request at no charge. Simply email us at CustomerService@FlourishBoutique.com after you have made your purchase to request this service.
- Privacy Policy
- FlourishBoutique.com is committed to protecting the privacy rights of our customers and all visitors to our website. We take this matter seriously, and have implemented many policies and procedures to insure that your personal information is handled with great respect.
- Email Privacy
- In order to serve you better, FlourishBoutique.com collects personal information when you create an account, join our Pink Card Member list for email specials and updates, or make a purchase. We value your privacy by not selling or sharing this information in any way.
- Credit Card Security
- FlourishBoutique.com has implemented a variety of security measures to maintain the safety of your Credit Card and personal information. Your sensitive information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information supplied to you is protected by the security of PayPal technology and securely stored in the FlourishBoutique.com database.
- Cookies
- A cookie is a small piece of information sent by a website that is saved on your hard drive. The cookie holds information a site may need to personalize your experience and to gather website statistical data. This data is measure anonymously. Cookies do not capture your individual email address or any private information about you.
- To browse without cookies, you can configure your browser to reject all cookies, or to notify you when a cookie is set. Each browser is different so check the "Help" menu of your browser to learn how to change your cookie preferences.
- Security Questions
- If you have any questions about the security of our website, please contact us at CustomerService@flourishboutique.com.
- Contact Flourish Boutique
- BY PHONE 574-277-PINK
BY EMAIL CustomerService@flourishboutique.com
FlourishBoutique.com
16021 Cleveland Rd.
Granger, IN 46530
USA
Vendor Relations
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Customer Service
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